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Return Policy

Returned Goods Policy

If you're not 100% satisfied with your CSSI purchase, return it for any reason.

Refund Policy:
Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals and parts. Shipping and handling fees will be deducted from amount refunded if applicable.

Returns with a receipt: If you paid with cash, debit card, or check, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment.

Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.

Returns without a receipt: Returns not accepted without receipt.

Returns by category:
Office supplies: You can return office supplies to us for a full refund within 30 days of receipt only. Shipping & handling may be deducted from amount refunded.

Ink and Toner Cartridges: Unopened and unexpired ink or toner cartridges may be returned within 30 days.

Software: Unopened software that we currently sell may be returned for a full refund within 30 days.

Technology and Business Machines: Technology and business machines may only be returned within 14 days of the date of receipt

Furniture: Furniture may only be returned within 14 days of the date of receipt. Custom-ordered and custom–assembled furniture is only returnable if it's defective when you receive it.

Custom Items: All items listed as a special order items including custom stamps, promotional items, and the categories noted above are returnable if defective upon receipt.


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